Goal: Secure a Discovery Call booking |
Advances When: Lead agrees to a scheduled consultation |
Move to Lost When: No response after full sequence + 2 live call attempts
30-Day Outreach Sequence Aged Insurance
Day
Channel
Email Subject / Script Reference
Type
Day 1
✉️ Email
"Following up on your family protection interest"
Campaign
Day 2
📳 Ringless VM
Aged Lead VM Script
Manual Drop
Day 3
💬 Text
Aged Lead Text Script
Manual
Day 4
✉️ Email
"What happens if you have life insurance but no will?"
Second live call attempt — reference email sent on Day 7
Task Reminder
Day 11–30
✉️ Email
Emails 4–7 + periodic call tasks in CRM
Campaign + Tasks
Phone Scripts Aged Insurance
📞 Opening Line (First 15 Seconds)
▼
You Say:
"Hi [Name], this is Daniel Brown calling about your interest in protecting your family. You had looked into life insurance a while back, and I'm calling because I've started helping families with something that goes hand-in-hand with that — making sure your legal documents are properly in place. Do you have a quick minute?"
💡 Remind them of original inquiry · Frame estate planning as complementary · Ask permission to continue
They Say No:
"I'm busy right now"
You Say:
"No problem at all. Could I just ask real quick — do you currently have a will and estate planning documents in place? [Pause] Okay — I help Arizona families get this sorted out affordably. Could I send you some information and follow up at a better time?"
✅ If yes to email → send webinar link + schedule callback. If no → "No worries, take care!"
✅ They Say Yes — Continue Conversation
▼
You Say:
"Great! So when you were looking at life insurance, you were thinking about protecting your family financially, right? Well — life insurance protects your family's income, but without proper estate planning, they might not be able to access it quickly. Your home, your bank accounts, your retirement accounts — those could get tied up in probate for months. I'm now helping families here in Arizona get complete protection — both sides — and it's much more affordable than most people expect."
Then Ask:
"Can I ask — do you currently have a will and power of attorney documents in place?"
If No Documents:
Proceed to Discovery Close below
If Old Documents:
"When was the last time you updated those? A lot changes in 5–10 years — laws, your situation, your assets. Would it be worth 15 minutes to review what you have?"
If Has Current Documents:
"That's fantastic — you're ahead of most families. Do you have a trust, or just a will? [If just will]: A will doesn't avoid probate — would you be interested in learning how a trust works and whether it makes sense for you?"
📳 Ringless Voicemail Script (30 seconds max)
▼
Drop Script:
"Hi [Name], this is Daniel Brown. A while back you showed interest in protecting your family with life insurance, and I wanted to reach out about something related. I've started helping Arizona families make sure all their legal documents are in place — wills, trusts, powers of attorney — the things that work together with life insurance to give your family complete protection. I'm offering free consultations to help families understand their options. If you'd like to chat, just call me back at 480-933-5330. Again, that's Daniel Brown at 480-933-5330. Thanks!"
📌 Key elements: Reference original inquiry · Brief value prop · Clear callback CTA · Repeat name + number
💬 Text Message Script (160 characters)
▼
Initial Text:
"Hi [Name], Daniel Brown here. You looked into life insurance before — now helping AZ families with estate planning too. Free consultation? Reply YES for info."
If They Reply YES:
"Great! I help families get wills, trusts & powers of attorney in place affordably. Free 20-min consultation: 480-933-5330 or register: [webinar link]"
🎯 Discovery Call Close — Book the Appointment
▼
You Say:
"The good news is this is completely preventable. Would you be open to a brief 20-minute conversation about what documents you need and what it would cost to get everything in place? There's absolutely no obligation — just clarity on where your family stands."
✅ Advances to Stage 2 — Discovery Call Scheduled
📘 These leads just opted in directly — do NOT reference life insurance. They responded to estate planning content. They're warm but have no prior relationship. Move with energy.
30-Day Outreach Sequence Facebook Direct
Day
Channel
Email Subject / Script Reference
Type
Day 1
✉️ Email
"Here's what you requested — free Arizona estate planning info"
Campaign
Day 2
📳 Ringless VM
Facebook Lead VM Script
Manual Drop
Day 3
💬 Text
Facebook Lead Text Script
Manual
Day 4
✉️ Email
"What happens to your family if you don't have a will?"
Campaign
Day 5
📞 Live Call
First live call — Facebook Lead Phone Script
Task Reminder
Day 7
✉️ Email
"Arizona probate costs $3,000–$15,000 — here's how to avoid it"
Campaign
Day 8
📞 Live Call
Second live call — reference Day 7 email
Task Reminder
Day 11–30
✉️ Email
Emails 4–7 + periodic call tasks in CRM
Campaign + Tasks
Phone Scripts Facebook Direct
📞 Opening Line (First 15 Seconds)
▼
You Say:
"Hi [Name], this is Daniel Brown from Lasting Legacy Pro — you recently requested information about protecting your family with estate planning, and I just wanted to make sure you got everything you needed. Do you have just a quick minute?"
💡 Reference their direct opt-in action · Warm and helpful tone · Immediate credibility · No cold-call feel
They Say No / Busy:
"Totally understand. Quick question before I let you go — did you have a chance to look over the info we sent? Either way, would it be alright if I sent you a couple of things that answer the most common questions we get? Best email for you?"
✅ They Say Yes — Continue Conversation
▼
You Say:
"Great! So I help Arizona families get their legal documents in place — wills, trusts, powers of attorney, medical directives — all the things that make sure your family is protected if something unexpected happens. And we do it at a fraction of what attorneys typically charge."
Then Ask:
"Can I ask — do you currently have any estate planning documents in place, or is this something you're just starting to look into?"
If Nothing in Place:
"Okay, so right now if something happened, your family would go through probate — which in Arizona typically takes 6–18 months and costs $3,000–$15,000. The good news is it's completely preventable. Would you be open to a free 20-minute call to understand exactly what you'd need?"
If Has Some Documents:
"Great that you've started. When were they done? [Listen] Things change — laws, family situations, assets. Would it be worth a quick review to make sure everything still holds up the way you intend?"
Drop Script:
"Hi [Name], this is Daniel Brown from Lasting Legacy Pro. You recently requested information about estate planning for your family, and I just wanted to make sure you got everything and answer any questions you might have. I help Arizona families get wills, trusts, and powers of attorney in place — affordably and without the hassle of a big law firm. If you'd like to chat, give me a call back at 480-933-5330. Again, that's Daniel Brown at 480-933-5330. Looking forward to connecting!"
📌 Reference their opt-in action · Friendly and direct · Emphasize affordability vs. attorneys · Clear callback CTA
💬 Text Message Script — Facebook (160 characters)
▼
Initial Text:
"Hi [Name], Daniel Brown here from Lasting Legacy Pro. You requested estate planning info — I'd love to answer your questions. Free 20-min call? Reply YES."
If They Reply YES:
"Perfect! I help AZ families get wills, trusts & powers of attorney in place affordably. Free 20-min consult: 480-933-5330 or grab a spot: [calendar link]"
📌 Acknowledge their action · Keep it friendly · Fast path to booking
📅
Discovery Call Scheduled
Goal: Confirm attendance and show up prepared |
Advances When: Call takes place |
Gather Before Call: Lead name, lead source, any notes from initial contact
Confirmation Messages
✉️ Confirmation Email — Send Immediately After Booking
▼
Subject:
"Your free consultation with Daniel Brown — Confirmed ✓"
Body:
"Hi [Name], great news — your free 20-minute consultation is confirmed for [Date] at [Time]. I'll call you at [Phone Number] — no prep needed on your end. We'll just have a relaxed conversation about where your family stands and what options make sense. If anything comes up, feel free to reach me at 480-933-5330. See you then! — Daniel Brown, Lasting Legacy Pro"
💬 Reminder Text — Send 2 Hours Before Call
▼
Text:
"Hi [Name] — Daniel Brown here. Just a reminder I'll be calling you today at [Time] for your free estate planning consult. Looking forward to chatting!"
Pre-Call Prep Checklist
Know lead source (aged insurance or Facebook)
Review any prior notes from outreach contact
Have discovery questions ready (see Stage 3)
Have package pricing in front of you
CRM open and ready to take notes
Know their Arizona probate exposure stats
✅ When the call happens → Move to Stage 3: Pending Decision
⚠️ No-show? Call back within 15 minutes. Text: "Hi [Name] — Daniel Brown. I just tried calling for our consult. Still a good time? I can call right back." If no response after 2 attempts → return to Stage 1 sequence, Day 8 position.
🔍
Discovery Call Completed — Pending Decision
Goal: Understand their situation, present the right solution, ask for the close |
Advances to Sold When: They say yes and provide payment |
Advances to Hot Follow Up When: Interested but need time or spouse input
Discovery Questions — Use All of These
🔥 These questions do the selling for you. Listen fully. Take notes in CRM. Their answers tell you exactly which package to recommend and which objections are coming.
❓ "Do you currently have any estate planning documents in place — a will, trust, or powers of attorney?"
→ Establishes baseline exposure. No docs = probate conversation. Old docs = update conversation.
❓ "Do you own your home, or any other property in Arizona?"
→ Real property = probate exposure = trust upsell opportunity.
❓ "Do you have minor children, or dependents you'd want to protect?"
→ Kids = guardian designation urgency. Strongest emotional close trigger.
❓ "If something happened to you unexpectedly — does your family know where your documents are and do they have legal access to your accounts?"
→ THE GOLD QUESTION. Forces them to picture the gap. Almost always creates urgency.
❓ "Have you looked into estate planning before? What stopped you from getting it done?"
→ Surfaces the real objection early. Cost? Complexity? Time? You'll know what to address.
Discovery Call Training RESOURCE
SPIN + Sales EQ + Voss Method
Full 7-module training course — scripts, drills, role-play scenarios, objection war room
"That's fantastic — you're ahead of most families. Do you also have updated estate documents? Without them, insurance can get tied up when your family needs it most. Would it be worth 10 minutes to make sure everything works together?"
❌ "I can't afford it"
"I completely understand — that's exactly why I focus on affordable options. Most people think this costs thousands with an attorney, but I have packages starting under $350. What would it be worth to avoid $10,000–$15,000 in probate costs?"
❌ "I need to think about it"
"Absolutely — this is an important decision. What specifically would you like to think about? Is it the cost, timing, or do you have questions? Let me send some info and schedule a quick 15-minute check-in. Would [day/time] work?"
❌ "I'm not interested"
"I totally understand. Can I just ask — if something happened to you tomorrow, does your family have legal access to your accounts and know where everything is? [Pause] That's exactly what this fixes. Would it be worth 10 minutes to make sure they're protected?"
❌ "I need to talk to my spouse"
"Absolutely — this is a family decision. Could we schedule a brief call with both of you? It only takes 20 minutes and I can answer both your questions at once. What's a good time this week?"
❌ "I already have a will"
"That's great. When was it done? [Listen] Here's the thing — a will still goes through probate in Arizona. A trust avoids that completely. Would it be worth understanding the difference and whether a trust makes sense for your situation?"
✅ They say yes → Move to Stage 5: Sold
🔄 Interested but need time → Move to Stage 4: Hot Follow Up
❌ Clear no → Determine: Is it timing (Stage 6) or firm refusal (Stage 7)?
🔥
Hot Follow Up
Who's Here: Interested but not committed — "need to think," "talk to spouse," "call next week" |
Advances to Sold: They say yes |
Move to 60-Day Drip: After 3 follow-up attempts with no decision
Follow-Up Cadence
24 Hours After Discovery Call
Personal email or text: "Just wanted to follow up on our conversation. Happy to answer any questions you or your spouse might have." Reference specific thing they shared on the call.
3 Days After
Live phone call. Brief, warm, not pushy. "Hi [Name], just checking back in — have you had a chance to think it over?" Listen to where they are and handle the objection.
7 Days After
Final follow-up call. "I want to make sure you have everything you need to make this decision. Is there anything I can clarify?" If still undecided after this → move to 60-Day Drip.
Hot Follow-Up Scripts
📞 24-Hour Check-In Call
▼
You Say:
"Hi [Name], Daniel Brown here — we talked yesterday about getting your family's estate documents in place. I just wanted to follow up and see if you had any questions, or if you'd been able to chat with [spouse/partner] about it."
💡 Reference something specific from their call to show you listened. Personalization closes the gap.
If They Have Questions:
"Great, I'm glad you brought that up. [Answer question.] Does that help clarify things? I want to make sure you feel completely comfortable before we move forward."
Soft Close:
"Based on everything we talked about, the [package name] would give your family the protection they need. Would you like to go ahead and get that scheduled this week?"
👥 Spouse/Partner Involved — Joint Call Close
▼
You Say:
"That makes complete sense — this is a family decision and it's great that you're making it together. Could we set up a quick 20-minute call with both of you this week? I can walk through everything at once, answer both your questions, and you'll have all the info you need to decide."
✅ Get the joint call on the calendar before hanging up. "What's better — Tuesday or Thursday?" Give them two options, not an open question.
✅ They commit → Move to Stage 5: Sold
⏳ No decision after 3 attempts → Move to Stage 6: 60-Day Drip
❌ Firm no during follow-up → Move to Stage 7: Hard No
🏆
Sold
Status: Client confirmed — collect all intake info and begin document preparation
🏆
Client Acquired
Move fast — momentum matters. Get intake complete and confirm next steps within 24 hours.
Intake Information — Gather Everything Below
Full legal name(s) of client(s)
Date of birth
Current address
Spouse/partner legal name + DOB
Names and ages of children / dependents
Desired guardian for minor children (if applicable)
Primary beneficiaries
Contingent beneficiaries
Real property owned (addresses)
Healthcare agent (for medical directive)
Financial POA agent
Package selected + payment collected
Post-Sale Confirmation Message
✉️ Send Immediately After Payment
▼
Subject:
"You're all set — here's what happens next"
Body:
"Hi [Name], welcome to Lasting Legacy Pro — you've made an important decision for your family. Here's what happens next: I'll reach out within 1 business day to gather the information needed to prepare your documents. Once I have everything, documents are typically completed within 5–7 business days. I'll then schedule a brief signing walkthrough. If you have any questions at all, I'm at 480-933-5330. Thank you for trusting me with this — Daniel Brown"
🎉 Terminal stage — document preparation begins. Update CRM with package, revenue, and completion date.
⏳
Lost — Not Ready (60-Day Drip)
Who's Here: Not a hard no — financial timing, life situation, not the right moment |
Advances: They re-engage → back to Stage 3 or 4 |
Final Exit: No response after 60 days → Stage 7 Hard No
💡 These people are still warm. The timing just isn't right. Your job is to stay visible, stay valuable, and be the first call they make when life shifts.
60-Day Nurture Sequence
Week 2 — Educational Email
Send something genuinely helpful — Arizona probate stats, "5 documents every family needs," or a short story about what happens without a plan. No ask. Just value.
Week 4 — Soft Check-In
Brief personal text or email: "Hi [Name] — Daniel Brown here. Just checking in. No pressure at all — just want to make sure you have what you need if the timing ever works out. Happy to answer any questions."
Week 6 — Webinar Invite
Invite to your free educational webinar. Low-commitment, high-value touchpoint. Subject: "Free Arizona Estate Planning Webinar — [Date]"
Week 8 — Final Re-Engagement
One final personal call or email. "Hi [Name] — I want to reach out one more time. I have [limited spots / a special I'm offering this month] and thought of you. If the timing is right, I'd love to help. If not, totally understood."
🔄 Any positive response restarts pipeline at Stage 3 (Pending Decision) or Stage 4 (Hot Follow Up) depending on where they are.
❌ No response after Week 8 → Move to Stage 7: Hard No
🚫
Lost — Not Interested (Hard No)
Who's Here: Firm, final no — no further contact |
Action Required: Exit gracefully, remove from all active sequences, log in CRM
🛑 Do not pursue further. Respect their decision. A professional, graceful exit protects your reputation and occasionally creates a referral even from a no.
Exit Script — End the Call Well
📞 Final Exit Script
▼
You Say:
"Absolutely, I completely understand — and I appreciate you taking the time to talk with me. If anything ever changes — a life event, a family situation, or you just want to revisit this — don't hesitate to reach out. I'm always happy to help. I hope your family stays well. Take care, [Name]."
✅ Short, warm, no pressure. Leaves the door cracked without being pushy. You never know who they'll refer.
CRM Closeout Actions
Mark lead as "Hard No" in CRM
Remove from all active email campaigns
Remove from call task queue
Log reason for no (cost / not interested / timing)
Note any referral potential in record
Do not re-contact
Quick Reference
Estate Planning Cheat Sheet
⚖️ Active: Aged Insurance Reference prior insurance inquiry. Do NOT disclose lead source. Warm mortality mindset.
🏛️ Arizona Probate Facts
6–18
months typical probate timeline in Arizona
$15K+
maximum typical probate cost
100%
avoidable with a properly funded trust
Drop This Line
"During probate, your family can't access accounts, sell the house, or touch retirement funds — for months."
💰 Package Pricing — Individual
Final Wishes Std$349
Final Wishes Prem$448
Medical Directives Std$349
Medical Directives Prem$448
⭐ Essential Planning Std$599
⭐ Essential Planning Prem$748
Living Trust Std$450
Living Trust Prem$549
Estate Mastery Std$999
Estate Mastery Prem$1,198
💰 Package Pricing — Married
Final Wishes Std$499
Final Wishes Prem$698
Medical Directives Std$499
Medical Directives Prem$698
⭐ Essential Planning Std$849
⭐ Essential Planning Prem$1,048
Living Trust Std$600
Living Trust Prem$699
Estate Mastery Std$1,499
Estate Mastery Prem$1,698
Rush option: +$99 on most packages / +$149 Estate Mastery
We exist to break the cycle of generational financial ignorance and empower families to climb the ladder of prosperity together.
Too many families live their entire lives without understanding the pivotal financial tools that could transform their children's and grandchildren's futures. Our purpose is to be the bridge between where families are and where they could be.
Fundamental Belief
Wealth-building knowledge shouldn't be reserved for the ultra-wealthy. A frugal family earning $50,000 can become millionaires with the right guidance and tools.
"We plant trees whose shade we'll never enjoy."
Mission & Vision
Mission
To be the trusted financial guardian for families, ensuring their wealth transfers seamlessly to the next generation while building lifelong relationships through comprehensive care.
Tagline
"More than just estate planning – we're your family's financial advocates for life."
Vision
"Simplifying estate planning to empower families' financial futures — creating lasting legacies through clear guidance, not complex confusion."
Core Values
Client-First Ethics
Every decision made with the client's best interest as priority. Never recommend anything not genuinely beneficial to a family's financial future.
Simplicity Over Complexity
Financial planning should be clear and understandable. True expertise means making the complex simple, not the simple complex.
Lifelong Relationships
Building 30+ year relationships, not quick transactions. Success comes from being the trusted financial advocate through every major life transition.
Future-Focused Vision
Focus conversations on the positive vision clients have for their family's future, then work backward to make that vision reality.
Accessible Expertise
Democratize financial knowledge previously exclusive to the wealthy — empowering every family with tools to create generational wealth.
Excellence in Execution
Complete tasks fully and correctly the first time. Quality work that doesn't require rework saves everyone time and builds confidence.
Daniel Brown
Founder, Lasting Legacy Pro
Legal Document Preparer | Arizona Estate Planning Specialist
📧 [email protected]
📱 (480) 933-5330
🌐 lastinglegacypro.com
📍 Proudly serving Arizona families statewide
Standard Disclaimer
Lasting Legacy Pro provides estate planning services through legal document preparation. We are not attorneys and do not provide legal advice. Our wealth-building strategies involve coordination with financial and tax professionals as appropriate for your situation.